Refund policy

Last updated: 26 July 2026

Everything we sell is made to order. Nothing sits on a shelf waiting for you, it gets printed or stitched after you check out. That's how we keep unit gear affordable without minimum buys, and it's why our policy works differently from a big-box retailer's.

Short version: if we got it wrong, we fix it at our cost. If you ordered the wrong size, that one's on you, so check the size guide before you buy.

IF WE GOT IT WRONG
We cover it. That means any of the following:

  • A manufacturing defect, bad stitching, holes, seam failure, peeling or cracked print out of the package
  • A misprint, wrong art, wrong placement, wrong colors, or anything that doesn't match the product listing or your approved proof
  • The wrong item or wrong size shipped against what your order confirmation says
  • Damage in transit

How to file: email customersupport@bravoteamapparel.com within 30 days of delivery with your order number and clear photos of the problem. Include a shot of the full item and a close-up of the defect. If the packaging is damaged, photograph that too.

What happens next: once we confirm it from the photos, we ship you a replacement at no cost to you, product and shipping both. If we can't replace it, you get a full refund to your original payment method. Do not ship the item back unless we ask you to. In the rare case we do need it returned, we pay for that too.

We aim to review claims within 2 business days.

SIZING: READ THIS BEFORE YOU ORDER
We're telling you this up front rather than burying it below: we do not offer size exchanges. If you order the wrong size, getting the right one means placing a new order at your expense.

That's not us being difficult. Every garment is printed after you order, so a returned shirt can't go back on a shelf becuase there's no shelf. Absorbing size swaps would mean pricing them into every item, and we'd rather keep the gear affordable and be straight with you about the tradeoff.

What that means in practice:

  • Check the size guide on the product page every time. Sizing is not consistent across garment blanks a large in one of our tees is not a large in our hoodies. The measurements on each product page are the ones that matter, not the letter on the tag.
  • Measure a shirt you already own and like: chest, width, flat, and length from the shoulder seam and compare it to the chart. That beats guessing every time.
  • Ordering for a formation or a group? Email us before you buy. We'll walk the size run with you, and on unit orders we can usually get you a sample first.
  • Not sure between two sizes? Email customersupport@bravoteamapparel.com with the product and your measurements before you order. We'd rather spend two minutes on that than have you stuck with gear that doesn't fit.

If we shipped you a size other than the one on your order confirmation, that's our error, not a sizing issue see above, we cover it.

WHAT WE CAN'T TAKE BACK
Straight talk on the limits:

  • Change of mind. A made-to-order item can't go back into stock. We don't accept returns because you decided against it.
  • Wrong size ordered. Covered above. A different size is a new order.
  • Custom, personalized, and unit-specific items: anything with a name, rank, unit designation, date, or custom artwork, except for a defect, a misprint against the approved proof, damage, or our shipping error.
  • Errors in an approved proof. On custom and unit orders, your written proof approval authorizes production as shown. If a misspelling or wrong date made it through approval, we'll help you reprint at cost, but it isn't a warranty claim.
  • Gift cards. Non-refundable.
  • Normal wear. Fading, shrinkage from a hot dryer, and print wear over time are not defects. Wash cold, inside out, hang or tumble low.
  • Claims filed after 30 days from delivery. Reach out anyway if something is clearly a manufacturing failure we'll look at it. It just isn't guaranteed.

ORDERS THAT NEVER ARRIVED
Contact us at customersupport@bravoteamapparel.com and we'll run it down with the carrier.

Two things to know on APO/FPO/DPO shipments before you write it off: tracking often goes quiet once a package enters the military postal system and stays quiet until it reaches your post room, and delivery to overseas military addresses routinely takes longer than the carrier's stated estimate. Give it time before assuming it's lost.

If a package is confirmed by the carrier as lost in transit, we replace it. If tracking shows delivered to the address on your order and it isn't there, start with your unit mail room or post office. We'll help, but we can't refund a package the carrier confirms it delivered.

CANCELLATIONS
We can cancel or change an order only before it's released to production, which can be within hours of checkout. If you need to cancel or fix an address, size, or color, email us immediately at customersupport@bravoteamapparel.com. Once an item is in production we can't stop it.

REFUNDS
Approved refunds go back to your original payment method. We process them within 5 business days of approval; your bank or card issuer may take longer to post it. If it's been more than 15 business days since we told you a refund was approved and you still don't see it, email us.

QUESTIONS
customersupport@bravoteamapparel.com

Bravo Team Apparel, LLC