Terms of service

Last updated: 26 July 2026

OVERVIEW
Bravo Team Apparel, LLC ("Bravo Team Apparel," "we," "us," "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Bravo Team Apparel is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy (together, these "Terms"), describe your rights and responsibilities when you use the Services.

Read these Terms carefully. They include important information about your legal rights, including warranty disclaimers, limitations of liability, and the rules governing our made-to-order products. By visiting, interacting with, or using our Services, you agree to be bound by these Terms. If you do not agree, do not use or access the Services.

SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, and that you consent to any minor dependents using the Services on devices you own or manage.

To use the Services, you may be asked to provide information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS ARE MADE TO ORDER
Nearly everything we sell is printed, embroidered, or otherwise produced after you place your order. We do not hold finished inventory. This has three practical consequences you should understand before you buy:

• Production takes time. Production time is separate from, and in addition to, shipping time. See our Shipping Policy for current windows.
• Orders may ship in multiple packages. We work with several production partners. Items in a single order are frequently produced at different facilities and will arrive separately, under separate tracking numbers, on different days.
• Returns are limited. A made-to-order item cannot be returned to stock and resold. Our Returns & Refund Policy governs what we can and cannot accept, and it is narrower than the policy of a retailer selling from warehouse stock.

We have made every effort to represent our products accurately. Color and appearance may differ from what you see on screen due to your device, its settings, and display calibration. Garment blanks, fabric lots, and print placement carry normal manufacturing variance. We do not warrant that the appearance of any product will match a screen rendering or mockup exactly.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit the quantities of any product we offer to any person or geographic region.

SECTION 3 — ORDERS, ACCEPTANCE, AND CANCELLATION
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted.

Cancellation window. Because our items are made to order, we can only cancel or change an order before it has been released to production. Contact us immediately at customersupport@bravoteamapparel.com if you need to cancel or correct an order. Once an item has entered production, we cannot cancel it, change its size or color, or alter its shipping address.

Address accuracy is your responsibility. This matters especially for APO/FPO/DPO addresses, which require a complete unit and box number. We ship to the address you provide. We are not responsible for orders delivered to an incorrect, incomplete, or outdated address, and we cannot reroute a package once it has shipped. If a package is returned to our production partner as undeliverable, we will contact you; reshipment is at your expense.

You represent and warrant that your purchases are for your own personal, household, or unit use and not for commercial resale.

SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless expressly stated, posted prices do not include taxes, shipping, or handling.

Because items in one order may be produced and shipped by different partners, an order may carry more than one shipping charge. The total shipping cost is calculated and displayed at checkout before you pay.

We may offer promotions governed by terms separate from these Terms. If there is a conflict, the promotion terms govern that promotion.

You agree to provide current, complete, and accurate purchase and payment information, and to promptly update it as needed. You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are authorized to use the payment method; and (iii) you will pay all charges incurred at the posted prices, including shipping and applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY
We ship to addresses within the United States, including APO, FPO, and DPO military addresses. We do not ship to international civilian addresses.

All delivery estimates are estimates only and are not guaranteed. We are not liable for delays caused by production partners, shipping carriers, the Military Postal Service, customs processing, weather, or other events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you. Full details are in our Shipping Policy, which is incorporated into these Terms.

SECTION 6 — RETURNS AND REFUNDS
Your purchases are subject to return or replacement solely in accordance with our Returns & Refund Policy, which is incorporated into these Terms. In summary: we stand behind our work on defects, misprints, damage, and wrong items shipped, and we cover those at our cost. We do not accept change-of-mind returns on made-to-order goods, and we do not offer size exchanges — review the size guide on the product page before ordering.

SECTION 7 — CUSTOM, UNIT, AND BULK ORDERS
We produce custom apparel and gear for units, teams, and organizations. Custom and unit orders are governed by these Terms plus any written quote, proof approval, or order form we provide for that specific order. Where they conflict, the written order documents control for that order.

• Proof approval is binding. We provide a digital proof before production on custom work. Your written approval of a proof authorizes production as shown. Once a proof is approved, the order is final: we cannot cancel it, and errors present in an approved proof — including spelling, rank, dates, names, and unit designations — are not eligible for return, replacement, or refund at our cost. Check proofs carefully.
• Custom items are non-returnable. Personalized items and unit-specific items produced for you are non-returnable except for a manufacturing defect, misprint against the approved proof, damage in transit, or our shipping error.
• Quantities and lead times. Minimum quantities, pricing tiers, and lead times for bulk and unit orders are quoted per order in writing and are not the standard retail timelines published in our Shipping Policy.
• Overruns and shortages. On large runs, small variances in delivered quantity may occur. We will invoice or credit the difference.

SECTION 8 — CUSTOMER-SUPPLIED ARTWORK, INSIGNIA, AND MARKS
This section is important. Read it before you send us a design.

If you submit artwork, logos, unit insignia, crests, emblems, mottos, photographs, names, or any other material for us to reproduce ("Customer Content"), you represent and warrant that:

• You own the Customer Content or hold all rights, licenses, permissions, and approvals necessary to reproduce it on merchandise and to authorize us to do so;
• Where the Customer Content includes a unit insignia, distinctive unit insignia, shoulder sleeve insignia, seal, emblem, or other official or heraldic device, you have obtained any authorization required from the cognizant command, organization, or licensing authority;
• The Customer Content does not infringe or violate the copyright, trademark, trade dress, privacy, publicity, or other rights of any person or entity; and
• Reproduction of the Customer Content does not violate any law, regulation, or applicable policy or instruction.

You grant us a non-exclusive license to reproduce the Customer Content solely to produce and fulfill your order, and, unless you tell us otherwise in writing, to display images of the finished product as work samples.

You agree to indemnify, defend, and hold harmless Bravo Team Apparel from any claim, loss, damage, liability, or expense (including reasonable attorneys' fees) arising from the Customer Content or our reproduction of it at your direction.

We reserve the right to decline, pause, or cancel any order involving Customer Content at our sole discretion, including where we have any concern about rights, authorization, or appropriateness. If we cancel on this basis before production, we will refund you in full.

SECTION 9 — NO GOVERNMENT AFFILIATION OR ENDORSEMENT
Bravo Team Apparel, LLC is a privately owned business and is not an official supplier to, nor affiliated with, endorsed by, or sponsored by the U.S. Army, the Department of Defense, or any U.S. government entity. All designs are created at the request of individual customers or units and do not imply official endorsement.

Nothing on the Services should be read as a statement, position, or endorsement of the United States Government, the Department of Defense, any military department, or any command or unit.

SECTION 10 — INTELLECTUAL PROPERTY
The Services, including all text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Bravo Team Apparel, its affiliates, or its licensors, and are protected by U.S. and foreign copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Except as expressly provided, nothing in these Terms grants any license or right under any patent, trademark, copyright, or other intellectual property of Bravo Team Apparel, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved.

Bravo Team Apparel's names, logos, product and service names, designs, and slogans are trademarks of Bravo Team Apparel or its licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, and marks appearing on the Services are the trademarks of their respective owners, and their appearance does not imply any endorsement by or affiliation with those owners.

SECTION 11 — OPTIONAL TOOLS
You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available," without warranties, representations, conditions, or endorsement of any kind, and we have no liability arising from your use of them. Any use of optional third-party tools is at your own risk and discretion, and you should review the terms on which the relevant third-party provider offers them.

We may offer new features and tools through the Services in the future. Those will also be subject to these Terms.

SECTION 12 — THIRD-PARTY LINKS
The Services may contain materials and links to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we are not liable for any harm or damages related to your use of them or to any purchase you make from them. Review third-party policies carefully before transacting. Complaints or questions about third-party products and services should be directed to that third party.

SECTION 13 — RELATIONSHIP WITH SHOPIFY
Bravo Team Apparel is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make in our store are made directly with Bravo Team Apparel. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Bravo Team Apparel, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Bravo Team Apparel.

SECTION 14 — PRIVACY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. See our Privacy Policy for details.

SECTION 15 — REVIEWS AND FEEDBACK
If you submit any ideas, suggestions, feedback, reviews, proposals, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use.

You represent and warrant that (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with it; and (iii) it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.

We may, but are not obligated to, monitor, edit, or remove Feedback we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's rights or these Terms. You agree your Feedback will not violate any third-party right, will not contain unlawful or abusive material, and will not contain any virus or malware. You may not use a false email address or misrepresent the origin of any Feedback. You are solely responsible for your Feedback and its accuracy.

SECTION 16 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any error, inaccuracy, or omission, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order. If we cancel an order on this basis after payment, we will refund you in full.

SECTION 17 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any federal, state, or local law, regulation, or ordinance; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage, or intimidate any person; (e) to transmit false or misleading information; (f) to send, receive, upload, download, or re-use any material that does not comply with these Terms; (g) to transmit any advertising or promotional material, including spam or chain letters; (h) to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use of the Services, or that may harm Bravo Team Apparel, Shopify, or users of the Services.

You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine you have violated any part of these Terms.

SECTION 18 — TERMINATION
We may terminate this agreement or your access to the Services (or any part of them) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property; Customer-Supplied Artwork, Insignia, and Marks; Reviews and Feedback; Termination; Disclaimer of Warranties; Limitation of Liability; Indemnification; Severability; Waiver and Entire Agreement; Assignment; Governing Law; Privacy; and any other provision that by its nature should survive.

SECTION 19 — DISCLAIMER OF WARRANTIES
Information presented on or through the Services is made available for general information purposes only. We do not warrant its accuracy, completeness, or usefulness. Any reliance you place on it is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY BRAVO TEAM APPAREL, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.

SECTION 20 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL BRAVO TEAM APPAREL, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PROCURED USING THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

SECTION 21 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Bravo Team Apparel, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any third party arising out of (1) your breach of these Terms or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; (3) your Customer Content; or (4) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such a claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld. You will cooperate in the defense of indemnified claims.

SECTION 22 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed. Such a determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 23 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, and any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, including any prior version of these Terms.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 24 — ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt is null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice to you.

SECTION 25 — GOVERNING LAW AND VENUE
These Terms and any separate agreement under which we provide you Services are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of laws principles. You and Bravo Team Apparel agree that any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Snohomish County, Washington, and you consent to the personal jurisdiction and venue of those courts.

Nothing in this section limits any right you may have to bring a claim in small claims court, or any non-waivable right or remedy available to you under the consumer protection laws of your state of residence.

SECTION 26 — HEADINGS
Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 27 — CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. We will notify you of material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

SECTION 28 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to customersupport@bravoteamapparel.com.

These Services are operated by:

Bravo Team Apparel, LLC
1424 Madrona Ave
Everett, WA 98203
United States
Washington State UBI: 606-065-487
Email: customersupport@bravoteamapparel.com

Email is the fastest way to reach us. We answer customer inquiries within 2 business days.